Commonwealth Financial Network

Broker/Dealers: 1,000 Advisors or more (Corporate Social Responsibility, Service)

Founded in 1979, Commonwealth Financial Network, member FINRA/SIPC, is the nation ’ s largest privately held independent broker/dealer – RIA, with headquarters in Waltham, Massachusetts, and San Diego, California. The firm supports 1,710 independent advisors nationwide in serving their clients as registered representatives, investment adviser representatives, and registered investment advisers, as well as through hybrid service models. For more information, p lease visit


Chemo Caps for Kids

Chemo Caps for Kids is a grassroots effort that began when a Commonwealth Financial Network employee’s son was diagnosed with a brain tumor and began undergoing treatment at Dana- Farber Cancer Institute and Boston Children’s Hospital. The Commonwealth Knitting Club (about six people strong at the time) quickly realized how they could help. As a group, they decided to use their knitting skills to make hats for the pediatric cancer patients at Dana-Farber who had lost their hair due to chemotherapy. Not only did this allow them to show support for their colleague’s son in their own unique way, but it also helped them make a profound difference in the lives of other children battling cancer.

In the first year, the group knit 46 colorful and whimsical hats, delivering them personally to Dana-Farber. For the knitters, knowing that they were helping sick children forget about their circumstances, even if just for a moment; providing an item that could offer some small comfort during treatment; and reminding these kids that people were thinking about them and supporting them in their journey infused so much more meaning into the program.

Fast-forward to the end of 2016 and Chemo Caps for Kids has proudly collected a total of 4,214 hats and has donated (since 2009) to 16 hospitals nationwide. In 2016, hats were donated to Dana-Farber Cancer Institute in Boston, Children’s Hospital at Dartmouth-Hitchcock in Manchester, New Hampshire, and Cincinnati Children’s Hospital Medical Center.

The program is successful due to the commitment of knitters and crocheters within the Commonwealth community who want to positively influence a stressful and challenging time in a child’s life.

Service Center Academy

At Commonwealth, advisors ’ needs come first, and we strive to do everything we can to help them keep their client-centered focus.

Our Service Center is dedicated to providing indispensable service, a value highlighted in the firm ’ s 2001 Indispensability Campaign. To drive home the idea of just how long a few seconds feels to an advisor on the other line who is in need of an answer, Commonwealth held a mechanical bull- riding event for home office staff. It was a unique (and effective) way to help our team members feel what it ’ s like to sit in an advisor ’ s seat!

This year, the Service Center is staffed to answer calls within 15 seconds. To date, we ’ ve answered 78% of incoming calls in an impressive 8 seconds. Unlike other broker/dealers, we don ’ t track first-call resolution. Instead, what we find most important is being able to provide the right answer, whether it is the first time an advisor or support staff member calls in or if we need to collaborate with another department to get to the bottom of an issue. We believe going that extra step is what differentiates us.

We strive to go above and beyond in candidate selection and training. To this end, the Service Center Academy — our bold, new training program — launched, and is designed to help recruit the best and brightest individuals — internal or external — to join our premier in -house customer service team. Admission is selective. The Academy provides the opportunity for us to train a larger group in a more efficient way, and it allows us to hire individuals who we feel best fit in with our culture and share the same customer-centric approach to business.

Category Finalists

Broker/Dealers: 1000 Advisors or more (Corporate Social Responsibility)

Broker/Dealers: 1000 Advisors or more (Service)

Key Business Leader

Wayne Bloom

Browse All Finalists